Terms & Conditions

1. Introduction

Welcome to Platinum Retail Group. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. Definitions

• "Company" refers to Platinum Retail Group, its subsidiaries and affiliates.
• "Website" refers to the PR Group website and all associated pages.
• "Services" refers to all products and services offered at our forecourt locations.
• "User" refers to any person who accesses or uses our website.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe the rights of others
• Restrict or inhibit anyone else's use of the website
• Violate any applicable laws or regulations
• Transmit any harmful, threatening, or offensive material
• Attempt to gain unauthorised access to our systems

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Platinum Retail Group or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

5. Products and Services

We strive to provide accurate information about our products and services. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

Prices at our forecourt locations may vary and are subject to change without notice. We reserve the right to modify or discontinue any service without prior notice.

6. Fuel Sales

All fuel sales are subject to the following conditions:

• Payment must be made before leaving the forecourt
• We reserve the right to refuse service to anyone
• Prices displayed are inclusive of applicable taxes
• Customers must comply with all safety regulations while on the forecourt

7. Limitation of Liability

To the fullest extent permitted by law, Platinum Retail Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or services.

Our total liability for any claim arising from your use of our services shall not exceed the amount paid by you for those services.

8. Indemnification

You agree to indemnify and hold harmless Platinum Retail Group, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these terms.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and policies of any third-party sites you visit.

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Customer Loyalty

Platinum Retail Group values every customer and is committed to building long-term relationships based on trust, quality, and exceptional service. Our customer loyalty initiatives are designed to reward our regular customers and enhance their experience across all our locations.

We may from time to time offer loyalty programmes, promotions, or special offers subject to the following:

• Loyalty benefits are non-transferable and cannot be exchanged for cash
• We reserve the right to modify, suspend, or discontinue any loyalty programme at any time
• Participation in loyalty programmes may require registration and acceptance of additional terms
• Any rewards or points earned are subject to the specific terms of the loyalty programme
• Misuse or abuse of loyalty programmes may result in termination of membership

For details about current loyalty offerings, please enquire at any of our forecourt locations or visit our website for the latest updates.

14. Disclaimer

The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and accurate, Platinum Retail Group makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website.

Any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from the use of this website.

Through this website, you may be able to link to other websites which are not under the control of Platinum Retail Group. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Every effort is made to keep the website running smoothly. However, Platinum Retail Group takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us through our Contact Page.